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Are there any COVID measures at your resorts?
No, there are no more measures at our resorts(this applies to all countries). If this changes, we will ensure that the information on our website is adjusted as soon as possible.
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Are face masks mandatory when visiting the parks?
The Netherlands
In The Netherlands, wearing a face mask is not required.
Belgium
Wearing a face mask is not required in Belgium.
Germany
In Germany, wearing a face mask is required in public transport and in medical fields.
Austria
In Austria there is a general FFP2 mask requirement in public transport and in essential shops (such as supermarkets and pharmacy), in public indoor areas.
Denmark
It is not necessary to wear a face mask. Only at the airport are these required.
Great-Britain
Face masks are required in public transportation, supermarkets, stores, and hospitals. In places where this is not possible, it is also advised to keep your distance.
Czech Republic
In the Czech Republic, wearing a face mask is required in public transportation.
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Are the parks open?
The opening of parks might differ based on local corona measures. Please check the most up to date information in the FAQ category "Situation per country". The health of our guests and employees is of primary importance. We follow the guidelines of the local authorities in each country. This means that we will temporarily close the facilities in our parks if needed.
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Can I cancel if the family has a positive corona test / quarantine obligation at the time of departure?
Check your cancellation insurance to see if this is covered. Did you book your stay 7 days or less ago and your arrival is not within 49 days? Then you can cancel your stay free of charge.
- When can I rebook?
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When I re-book and postpone my stay, and the dates are more expensive, will I pay the additional costs?
Yes, if the changed booking becomes more expensive, you will be required to pay the extra price difference.